This Cancellation and Refund Policy shall apply to any cancellation of a Base Subscription (defined hereinafter) of the myBillBook Products and applicable refunds.

myBillBook shall not entertain any refund requests:

• (i) if the request is in relation to cancellation of a Monthly Subscription or Quarterly Subscription or an Add-on; or
• (ii) if the cancellation of Base Subscription is in violation of this policy or its Terms of Service or if myBillBook terminates the User account for violation of its Terms of Service.

This Cancellation and Refund Policy is a part of and is to be read along with the "Terms of Service". Capitalized terms used in this policy but not defined shall have the meanings assigned to them in the Terms of Service.

1. Definitions

1.1. "Add-on" means a supplementary paid feature or service offered by myBillBook that a User may purchase independently of, and in addition to, any Base Subscription or Monthly Subscription or Quarterly Subscription to the myBillBook Products. Add-ons are not included within any subscription plan and do not require an active paid subscription; a User on a Free Subscription may also purchase Add-ons. Each Add-on is offered for a defined billing term (currently monthly, but which may include quarterly or other durations as may be introduced by myBillBook from time to time), and each Add-on has its own billing cycle, renewal terms, and expiry date, independent of the User's subscription status.

1.2. "Base Subscription" means any annual or multi-year subscription purchased by a User for the myBillBook Products, for which the applicable fees are paid in full at the time of purchase. A Base Subscription provides access to the myBillBook Products for the duration of the applicable subscription term and remains valid until its stated expiry date, unless terminated earlier in accordance with the applicable terms.

1.3. "Free Subscription" means a no-cost, limited-access subscription plan to the myBillBook Products made available by myBillBook at its discretion. A User on a Free Subscription may upgrade to a paid subscription model or purchase Add-ons, where permitted.

1.4. "Monthly Subscription" means a subscription to the myBillBook Products that is billed to the User on a monthly basis. The subscription automatically renews at the end of each billing cycle unless cancelled by the User in accordance with the applicable terms and provides access to the myBillBook Products only for so long as the applicable monthly fees continue to be paid.

1.5. "Quarterly Subscription" means a subscription to the myBillBook Products that is billed to the User on a quarterly basis. The subscription automatically renews at the end of each billing cycle unless cancelled by the User in accordance with the applicable terms and provides access to the myBillBook Products only for so long as the applicable monthly fees continue to be paid.

2. Refund Terms

2. A User may request refund for their Base Subscription if they are not satisfied with the product or service, subject to the terms set out below.

2.1. myBillBook shall be liable to refund the Base Subscription consideration only if the cancellation is made during the applicable "Refund Period", as set out below:
(a) where the initial purchase of the Base Subscription has been assisted by an authorised myBillBook sales agent, within 7 days from the Account Setup appointment; or
(b) where the initial purchase of the Base Subscription is made either directly by the User or through any sales channel other than as mentioned in (a) above, within 7 days from the date of purchase of the subscription (as mentioned on the invoice).
For the avoidance of doubt, the Refund Period applies only to Base Subscriptions to myBillBook Products and does not apply to Monthly Subscriptions or Quarterly Subscriptions or Add-ons.

2.2. A User can only avail refund once and for an amount no more than the total subscription consideration paid to myBillBook;

2.3. Refunds are not applicable for subscription renewals;

2.4. Refunds are not applicable on purchase of upgrades by a User during the subscription term, unless the upgrade is purchased during the Refund Period;

2.5. Referral benefits and coupons cannot be applied to Monthly Subscription/ Quarterly Subscription plans or to Add-ons;

2.6. Refunds are not applicable to Monthly Subscription or Quarterly Subscription or Add-ons under any circumstances. Once purchased, Monthly Subscription and/or Quarterly Subscription and/or an Add-on is non-refundable and non-cancellable for the balance of its term, and will continue to be available to the User until its stated expiry date;

2.7. An Add-on purchased during the Refund Period applicable to a Base Subscription is independent of that Base Subscription. If the User cancels the Base Subscription during the Refund Period, the Add-on purchase remains non-refundable and will continue to be available to the User until the Add-on's expiry date.

2.8. All requests for cancellation of Base Subscription and refund should be raised only via the customer support helpline provided by myBillBook. Cancellation and refund requests raised through any other mode of communication will not be considered for refund.

3. Processing of Refunds

3. myBillBook has arrangements with banks, affiliates, payment gateways, payment aggregators and other financial service providers for processing refunds ("Service Providers"). myBillBook endeavours to ensure that eligible refunds are processed within 20 working days of your request for cancellation of subscription. However, this timeline is indicative and processing of refunds is subject to the time taken by the Service Providers. The User shall provide such information as may be required to facilitate refunds including but not limited to bank account details, bank branch details, UPI addresses, IFSC codes etc. myBillBook is also entitled to deduct any fees, bank charges, or other expenses incurred by myBillBook for processing the refund.

4. Exceptions

4. Notwithstanding anything contained in this policy, this policy shall not apply to Users who register and purchase a Base Subscription/ Monthly Subscription/ Quarterly Subscription/ Add-on to myBillBook Products, (A) using a referral code or referral link provided by existing myBillBook Users; or (B) through a no-cost EMI or other EMI plan facilitated by third-party service providers. Such Users shall not be eligible for any refund from myBillBook. By availing the EMI facility offered by such service providers in collaboration with lenders, the User expressly acknowledges and agrees to this no-refund policy.