{"id":24518,"date":"2023-06-26T06:53:14","date_gmt":"2023-06-26T06:53:14","guid":{"rendered":"http:\/\/34.100.199.175\/?page_id=24518"},"modified":"2025-04-24T10:09:54","modified_gmt":"2025-04-24T04:39:54","slug":"faqs","status":"publish","type":"page","link":"https:\/\/mybillbook.in\/s\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"<p>[vc_section][vc_row][vc_column][vc_column_text]<\/p>\n<h1 style=\"text-align: center;\"><span class=\"ez-toc-section\" id=\"The_Most_Frequently_Asked_Questions_FAQs_on_myBillBook_Billing_Software\"><\/span>The Most Frequently Asked Questions (FAQs) on myBillBook Billing Software<span class=\"ez-toc-section-end\"><\/span><\/h1>\n<p>[\/vc_column_text][vc_column_text]<\/p>\n<h2 style=\"color: black; text-align: center; font-size: 20px;\"><span class=\"ez-toc-section\" id=\"Get_Answers_to_Most_of_Your_Questions_Doubts_Concerns_Related_to_the_myBillBook_Billing_App_its_Features_Subscription_Refund_Customer_Support_Demo_Everything\"><\/span>Get Answers to Most of Your Questions, Doubts, &amp; Concerns Related to the myBillBook Billing App, its Features, Subscription, Refund, Customer Support, Demo, &amp; Everything.<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>[\/vc_column_text][vc_empty_space][vc_separator color=&#8221;orange&#8221; border_width=&#8221;5&#8243;][vc_empty_space][\/vc_column][\/vc_row][vc_row][vc_column][vc_row_inner][vc_column_inner width=&#8221;1\/4&#8243;][vc_btn title=&#8221;Invoice&#8221; color=&#8221;inverse&#8221; align=&#8221;center&#8221; link=&#8221;url:%23A&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/4&#8243;][vc_btn title=&#8221;Parties&#8221; color=&#8221;inverse&#8221; align=&#8221;center&#8221; link=&#8221;url:%23B&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/4&#8243;][vc_btn title=&#8221;Payment-In&#8221; color=&#8221;inverse&#8221; align=&#8221;center&#8221; link=&#8221;url:%23C&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/4&#8243;][vc_btn title=&#8221;e-Invoicing&#8221; color=&#8221;inverse&#8221; align=&#8221;center&#8221; link=&#8221;url:%23D&#8221;][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row][vc_column][vc_row_inner][vc_column_inner width=&#8221;1\/4&#8243;][vc_btn title=&#8221;Inventory&#8221; color=&#8221;inverse&#8221; align=&#8221;center&#8221; link=&#8221;url:%23E&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/4&#8243;][vc_btn title=&#8221;Account&#8221; color=&#8221;inverse&#8221; align=&#8221;center&#8221; link=&#8221;url:%23F&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/4&#8243;][vc_btn title=&#8221;Mobile App&#8221; color=&#8221;inverse&#8221; align=&#8221;center&#8221; link=&#8221;url:%23G&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/4&#8243;][vc_btn title=&#8221;SMS Marketing&#8221; color=&#8221;inverse&#8221; align=&#8221;center&#8221; link=&#8221;url:%23H&#8221;][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row][vc_column][vc_row_inner][vc_column_inner width=&#8221;1\/4&#8243;][vc_btn title=&#8221;POS Billing&#8221; color=&#8221;inverse&#8221; align=&#8221;center&#8221; link=&#8221;url:%23L&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/4&#8243;][vc_btn title=&#8221;Pricing&#8221; color=&#8221;inverse&#8221; align=&#8221;center&#8221; link=&#8221;url:%23J&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/4&#8243;][vc_btn title=&#8221;Subscription&#8221; color=&#8221;inverse&#8221; align=&#8221;center&#8221; link=&#8221;url:%23K&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/4&#8243;][vc_btn title=&#8221;Others&#8221; color=&#8221;inverse&#8221; align=&#8221;center&#8221; link=&#8221;url:%23I&#8221;][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row][vc_column][vc_row_inner][vc_column_inner width=&#8221;1\/4&#8243;][vc_btn title=&#8221;e-Way Bill&#8221; color=&#8221;inverse&#8221; align=&#8221;center&#8221; link=&#8221;url:%23eway&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/4&#8243;][vc_btn title=&#8221;Barcode Generation&#8221; color=&#8221;inverse&#8221; align=&#8221;center&#8221; link=&#8221;url:%23barcode&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/4&#8243;][\/vc_column_inner][vc_column_inner width=&#8221;1\/4&#8243;][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section][vc_row][vc_column][vc_separator color=&#8221;orange&#8221; border_width=&#8221;5&#8243; el_id=&#8221;A&#8221;][vc_empty_space height=&#8221;52px&#8221;]<div class=\"mkdf-iwt\">\n    <div class=\"mkdf-iwt-inner clearfix  mkdf-iwt-icon-left-from-title mkdf-iwt-icon-medium      \" >\n        <div class=\"mkdf-iwt-content\" >\n                            <h4 class=\"mkdf-iwt-title\" >\n                                            <span class=\"mkdf-iwt-icon\">\n                                                                <span class=\"mkdf-icon-shortcode mkdf-normal   mkdf-icon-medium\"  >\n                    <i class=\"mkdf-icon-font-awesome fa fa-arrow-circle-down mkdf-icon-element\" style=\"\" ><\/i>            <\/span>\n                                                    <\/span>\n                        <span class=\"mkdf-iwt-title-text\">Invoice<\/span>\n                                    <\/h4>\n                                <\/div>\n    <\/div>\n<\/div>[vc_column_text][\/vc_column_text][vc_toggle title=&#8221;How to change the Invoice prefix and sequence number?&#8221;]To set a custom Invoice prefix and sequence number,<\/p>\n<p>Go to \u2018Settings &gt; Invoice Settings\u2019 and enable &#8220;Invoice Prefix &amp; Sequence Number&#8221;. Enter your desired Prefix and Sequence Number.[\/vc_toggle][vc_toggle title=&#8221;How to create a cash sale invoice?&#8221;]While creating an invoice, select \u2018Mark as fully paid\u2019 option to signify that you have received the full amount. This makes it a cash sale invoice.[\/vc_toggle][vc_toggle title=&#8221;How to mark an invoice as \u2018Paid\u2019 or how to settle an \u2018Unpaid\u2019 invoice?&#8221;]Marking unpaid or partially paid invoices as \u2018Paid\u2019 requires you to make a \u2018Payment In\u2019 against those invoices. You can do this by following any one of the below methods.<\/p>\n<ul>\n<li aria-level=\"1\">From the left-hand Menu, click on \u2018Sales &gt; Payment In &gt; +Create Payment In\u2019. Select the Party Name to see all the related invoices, and choose the invoice against which you wish to mark the payment. Click on \u2018Save\u2019. The respective invoice will be settled automatically.<\/li>\n<li aria-level=\"1\">Second Method:<\/li>\n<\/ul>\n<p>Go to \u2018Sales &gt; Sales Invoice\u2019 Choose any Unpaid Invoice and click on \u2018Record Payment In\u2019 from the top right corner. Fill in the required fields and click on \u2018Record Payment\u2019 to settle the invoice.[\/vc_toggle][vc_toggle title=&#8221;Can I add Free Items to the Invoice?&#8221;]Yes, you can add free items to the invoice. To add Free Items, enable the option for Free Item Quantity from Invoice settings. You will then see a Free QTY button for every item added to your invoice.[\/vc_toggle][vc_toggle title=&#8221;How to show Party Balance in the Invoice?&#8221;]Go to \u2018Invoice Settings\u2019 and enable the \u2018Show Party Balance in Invoice\u2019 option. This setting will be applicable for all the newly created invoices that display the previous and the current party balance, while all older invoices display only the current party balance.[\/vc_toggle][vc_toggle title=&#8221;How to add a PO Number, Eway Bill Number or Vehicle Number to the Invoice?&#8221;]From the left-side menu, go to \u2018Settings&gt; Invoice Settings\u2019. Click on \u2018Add Field to Invoice\u2019 and select PO Number, Eway Bill Number and Vehicle Number to display on the invoice. If you wish to remove it, click on the \u2018X\u2019 symbol beside each option.[\/vc_toggle][vc_toggle title=&#8221;How to add custom item fields related to my industry, like Batch Number, Size, Expiry etc., to the invoices?&#8221;]From the left-side menu, go to \u2018Settings&gt; Invoice Settings\u2019. Click on \u2018Add Field to Invoice\u2019 and select \u2018+Add Custom Field\u2019. You can include the custom field name and the default value in the respective fields and click on \u2018Add\u2019. The fields will be automatically added to the invoices.[\/vc_toggle][vc_toggle title=&#8221;What are the printing options available in myBillBook?&#8221;]myBillBook supports A4, A5 and Thermal Printing (2-inch and 3-inch) options. While the desktop app supports USB thermal printers, the mobile app can be connected to thermal printers.[\/vc_toggle][vc_empty_space height=&#8221;52px&#8221;][\/vc_column][\/vc_row][vc_row][vc_column][vc_separator color=&#8221;orange&#8221; border_width=&#8221;5&#8243; el_id=&#8221;B&#8221;][vc_empty_space height=&#8221;62px&#8221;]<div class=\"mkdf-iwt\">\n    <div class=\"mkdf-iwt-inner clearfix  mkdf-iwt-icon-left-from-title mkdf-iwt-icon-medium      \" >\n        <div class=\"mkdf-iwt-content\" >\n                            <h4 class=\"mkdf-iwt-title\" >\n                                            <span class=\"mkdf-iwt-icon\">\n                                                                <span class=\"mkdf-icon-shortcode mkdf-normal   mkdf-icon-medium\"  >\n                    <i class=\"mkdf-icon-font-awesome fa fa-arrow-circle-down mkdf-icon-element\" style=\"\" ><\/i>            <\/span>\n                                                    <\/span>\n                        <span class=\"mkdf-iwt-title-text\">Parties<\/span>\n                                    <\/h4>\n                                <\/div>\n    <\/div>\n<\/div>[vc_toggle title=&#8221;What are \u2018Parties\u2019 in myBillBook application?&#8221;]Parties are the Customers and Suppliers. You need to add all your customers as parties to create bills in their names.[\/vc_toggle][vc_toggle title=&#8221;I have too many parties. How to add them easily to the myBillBook app?&#8221;]myBillBook provides the option to bulk import your party&#8217;s data from Excel. To start uploading your parties in bulk, from the left-hand navigation menu, click on \u2018Items\u2019 and select \u2018Upload Items\u2019. You can either &#8211;<\/p>\n<ul>\n<li aria-level=\"1\">Import an Excel file with items listed in bulk<\/li>\n<li aria-level=\"1\">Upload a purchase bill to upload individual items or<\/li>\n<\/ul>\n<p>Import from another billing software like <a href=\"https:\/\/mybillbook.in\/s\/mybillbook-app-comparison-with-other-apps\/\">Vyapar, Tally, Marg, Busy<\/a>, etc.[\/vc_toggle][vc_toggle title=&#8221;How to see Party Ledger\/Statement?&#8221;]A party&#8217;s ledger can be seen in two ways:<\/p>\n<ol>\n<li>From the left side menu, Go to \u2018Parties\u2019 and select the Party. Click on the &#8220;Ledger (Statement)&#8221; tab to see all the transactions.<\/li>\n<li>You can also open Party Statement by going to Reports from the side navigation menu and selecting &#8220;Party Statement (Ledger)&#8221;. After that, you can select the party whose Party Statement you want to see.<\/li>\n<\/ol>\n<p>[\/vc_toggle][vc_toggle title=&#8221;How is the Party balance calculated?&#8221;]Party balance is the outstanding amount of money that you need to collect from or pay to a party. It is calculated based on the Opening Balance you entered while creating the party, the invoices (both sales and purchases) you made against the party and the payments you made to\/received from the party.[\/vc_toggle][vc_toggle title=&#8221;How to send an \u2018Invoice SMS\u2019 to Party?&#8221;]For every Invoice that you create, an SMS is sent automatically to your party with a link to that Invoice.<\/p>\n<p>In case you want to turn off the feature, you can do that by visiting, \u2018Settings &gt; Reminders and disabling the \u2018Send billing SMS to Party\u2019 option. To manually send an invoice SMS to a Party, open the Invoice and click the \u2018SMS\u2019 button on the top right corner.[\/vc_toggle][vc_toggle title=&#8221;How to create GST\/Non-GST party?&#8221;]To create a new party in myBillBook, from the left side menu, click on \u2018Parties &gt; +Create Party\u2019. Enter all the details along with the business GSTIN for a registered business and leave it blank for a non-GST business. Based on your entry, the system will consider the parties to be GST or Non-GST.<\/p>\n<p>GSTIN, along with the \u2018Place of Supply\u2019 of the party, will determine whether an invoice will have IGST or CGST\/SGST, so make sure you fill in this information[\/vc_toggle][\/vc_column][\/vc_row][vc_row][vc_column][vc_separator color=&#8221;orange&#8221; border_width=&#8221;5&#8243; el_id=&#8221;C&#8221;][vc_empty_space height=&#8221;62px&#8221;]<div class=\"mkdf-iwt\">\n    <div class=\"mkdf-iwt-inner clearfix  mkdf-iwt-icon-left-from-title mkdf-iwt-icon-medium      \" >\n        <div class=\"mkdf-iwt-content\" >\n                            <h4 class=\"mkdf-iwt-title\" >\n                                            <span class=\"mkdf-iwt-icon\">\n                                                                <span class=\"mkdf-icon-shortcode mkdf-normal   mkdf-icon-medium\"  >\n                    <i class=\"mkdf-icon-font-awesome fa fa-arrow-circle-down mkdf-icon-element\" style=\"\" ><\/i>            <\/span>\n                                                    <\/span>\n                        <span class=\"mkdf-iwt-title-text\">Payment<\/span>\n                                    <\/h4>\n                                <\/div>\n    <\/div>\n<\/div>[vc_toggle title=&#8221;Do I need to link invoices to payments?&#8221;]To create Payments, it is not mandatory to link Invoices. But doing so would benefit you greatly as you will be able to mark those invoices as paid and track unpaid invoices accurately.[\/vc_toggle][vc_toggle title=&#8221;Can I link multiple invoices to one payment?&#8221;]Yes, you can link one payment to multiple invoices. For example, 1 payment of Rs.10,000 was linked to 3 invoices of Rs.3,000, Rs.4,000 and Rs.5,000. In this case, the last invoice of 5,000 will be marked as partially paid with an outstanding of Rs.2,000 [5,000 &#8211; 3,000 left from the 10,000].[\/vc_toggle][\/vc_column][\/vc_row][vc_row][vc_column][vc_separator color=&#8221;orange&#8221; border_width=&#8221;5&#8243; el_id=&#8221;D&#8221;][vc_empty_space height=&#8221;62px&#8221;]<div class=\"mkdf-iwt\">\n    <div class=\"mkdf-iwt-inner clearfix  mkdf-iwt-icon-left-from-title mkdf-iwt-icon-medium      \" >\n        <div class=\"mkdf-iwt-content\" >\n                            <h4 class=\"mkdf-iwt-title\" >\n                                            <span class=\"mkdf-iwt-icon\">\n                                                                <span class=\"mkdf-icon-shortcode mkdf-normal   mkdf-icon-medium\"  >\n                    <i class=\"mkdf-icon-font-awesome fa fa-arrow-circle-down mkdf-icon-element\" style=\"\" ><\/i>            <\/span>\n                                                    <\/span>\n                        <span class=\"mkdf-iwt-title-text\">e-Invoicing<\/span>\n                                    <\/h4>\n                                <\/div>\n    <\/div>\n<\/div>[vc_empty_space][vc_toggle title=&#8221;What is e-Invoicing?&#8221;]e-invoicing depicts the system in which business-to-business (B2B) creates invoices digitally, and the Goods and Services Tax Network (GSTN) verifies them.[\/vc_toggle][vc_toggle title=&#8221;Can more than one IRN be generated for the same invoice?&#8221;]No, the e-Invoice system checks in the Central Registry of the GST system to ensure that the same invoice from the same supplier belonging to the same financial year is not being uploaded again for generating more than one IRN. The IRP will reject such invoices.[\/vc_toggle][vc_toggle title=&#8221;How does e-invoicing work?&#8221;]The e-invoicing system allows the IRP(Invoice Registration Portal), managed by the GSTN(GST Network), to assign an identification number to each invoice. The e-invoice portal sends all invoice information to the GST and e-way bill portals in real-time.[\/vc_toggle][vc_toggle title=&#8221;Is e-invoicing mandatory for services?&#8221;]Yes, e-invoicing is mandatory for service providers falling under the same turnover bracket as product companies.[\/vc_toggle][vc_toggle title=&#8221;What is the limit for e-invoices in GST?&#8221;]Effective 1st August 2023, all GST-registered businesses with a turnover of above Rs. 5 Cr must generate e-invoices for all B2B transactions.[\/vc_toggle][vc_toggle title=&#8221;Who is eligible for e-invoicing?&#8221;]<span style=\"font-weight: 400;\">e-Invoicing applies to GST-registered businesses having aggregate turnover specified by the government. Currently, e-invoicing is applicable to businesses with an annual turnover of more than Rs.5 Crore.<\/span>[\/vc_toggle][vc_toggle title=&#8221;Do export transactions require e-invoice compliance?&#8221;]<span style=\"font-weight: 400;\">Yes, e-invoice compliance is mandatory for export transactions as well. The e-invoice system allows the declaration of export invoices and zero-rated supplies.<\/span>[\/vc_toggle][vc_toggle title=&#8221;Do import transactions require e-invoice compliance?&#8221;]<span style=\"font-weight: 400;\">No, e-invoicing is not applicable for import transactions\/bills of entry.<\/span>[\/vc_toggle][vc_toggle title=&#8221;Do SEZ developers need to issue e-invoices?&#8221;]<span style=\"font-weight: 400;\">Yes, SEZ developers have to issue e-invoices if their turnover crosses the specified limit and if they fulfil other conditions listed in the relevant notification. Only SEZ units are exempted from issuing e-invoices.<\/span>[\/vc_toggle][vc_toggle title=&#8221;Which transactions are covered under e-invoicing?&#8221;]<span style=\"font-weight: 400;\">Transactions covered under e-invoicing include Tax Invoices, CRN, DBN issued to\/as B2B, B2G, Exports, and Supply to SEZ and Deemed Exports.<\/span>[\/vc_toggle][vc_toggle title=&#8221;Is e-invoicing applicable to nil-rated or wholly-exempt supplies?&#8221;]<span style=\"font-weight: 400;\">No, e-invoicing does not apply to nil-rated or wholly-exempt supplies, as in these cases, only a bill of supply is issued and not a tax invoice.<\/span>[\/vc_toggle][vc_toggle title=&#8221;What happens when an e-invoice is generated?&#8221;]<span style=\"font-weight: 400;\">When an e-invoice is successfully generated<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The seller receives a government-generated e-invoice that contains acknowledgement number, date, IRN and QR Code.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The seller\u2019s GSTR1 report is automatically updated on the GST portal<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The corresponding buyer\u2019s GSTR 2A report is automatically updated on the GST portal.<\/span><\/li>\n<\/ul>\n<p>[\/vc_toggle][vc_toggle title=&#8221;What happens if e-invoice generation fails?&#8221;]<span style=\"font-weight: 400;\">If e-invoice generation fails, users will receive an error message as received by the IRP and the GSP. The error message thus recorded will help the user (and us) identify what went wrong and rectify it. After rectification, the user can try to generate the e-invoice again.<\/span>[\/vc_toggle][vc_toggle title=&#8221;Can I edit an e-invoice?&#8221;]<span style=\"font-weight: 400;\">Any changes to an e-invoice can be made only on the GST portal in the GSTR-1 return and are not supported on myBillBook.<\/span>[\/vc_toggle][vc_toggle title=&#8221;How to verify the authenticity of an e-invoice?&#8221;]<span style=\"font-weight: 400;\">One can download the QR Code Verify app and verify the QR code printed on the invoice.<\/span>[\/vc_toggle][\/vc_column][\/vc_row][vc_row][vc_column][vc_separator color=&#8221;orange&#8221; border_width=&#8221;5&#8243; el_id=&#8221;E&#8221;][vc_empty_space height=&#8221;62px&#8221;]<div class=\"mkdf-iwt\">\n    <div class=\"mkdf-iwt-inner clearfix  mkdf-iwt-icon-left-from-title mkdf-iwt-icon-medium      \" >\n        <div class=\"mkdf-iwt-content\" >\n                            <h4 class=\"mkdf-iwt-title\" >\n                                            <span class=\"mkdf-iwt-icon\">\n                                                                <span class=\"mkdf-icon-shortcode mkdf-normal   mkdf-icon-medium\"  >\n                    <i class=\"mkdf-icon-font-awesome fa fa-arrow-circle-down mkdf-icon-element\" style=\"\" ><\/i>            <\/span>\n                                                    <\/span>\n                        <span class=\"mkdf-iwt-title-text\">Inventory<\/span>\n                                    <\/h4>\n                                <\/div>\n    <\/div>\n<\/div>[vc_empty_space][vc_toggle title=&#8221;How do I bulk upload all my items at a time?&#8221;]To bulk upload all items in myBillBook, you can follow the below procedures.<\/p>\n<ul>\n<li aria-level=\"1\">Go to \u2018Items &gt; Bulk Add Items\u2019<\/li>\n<li aria-level=\"1\">You will find 4 different bulk upload options<\/li>\n<\/ul>\n<ol>\n<li aria-level=\"1\">Import Excel<\/li>\n<li aria-level=\"1\">Import Excel with Item Batches<\/li>\n<li aria-level=\"1\">Import Vyapar<\/li>\n<li aria-level=\"1\">Import Items from Other Software<\/li>\n<\/ol>\n<ul>\n<li aria-level=\"1\">Click on the relevant option and follow the instructions to bulk upload all your items at a time.<\/li>\n<\/ul>\n<p>[\/vc_toggle][vc_toggle title=&#8221;What are Item Categories? How to use them?&#8221;]\u2018Item Categories\u2019 in myBillBook easy stock management by grouping similar items together. The same categories will also be displayed in your Online Store to help customers find what they need easily.[\/vc_toggle][vc_toggle title=&#8221;How is Stock Value calculated?&#8221;]Stock Value in myBillBook is calculated based on the purchase price entered for your item multiplied by the current stock of that item. You can also get the stock value based on the sales price of each item.[\/vc_toggle][vc_toggle title=&#8221;How to add MRP or Wholesale Price?&#8221;]MRP and Wholesale Price options can be added to myBillBook by enabling these options from Item Settings.[\/vc_toggle][vc_toggle title=&#8221;How to get the full history of Item movements?&#8221;]myBillBook allows you to track the full history of your item&#8217;s stock; right from opening stock to every sale, purchase and adjustment. Select any Item and click on Stock Details to see the entire information. Alternatively, you can select &#8220;Stock Details Report&#8221; in the Report section.[\/vc_toggle][\/vc_column][\/vc_row][vc_row][vc_column][vc_separator color=&#8221;orange&#8221; border_width=&#8221;5&#8243; el_id=&#8221;F&#8221;][vc_empty_space height=&#8221;62px&#8221;]<div class=\"mkdf-iwt\">\n    <div class=\"mkdf-iwt-inner clearfix  mkdf-iwt-icon-left-from-title mkdf-iwt-icon-medium      \" >\n        <div class=\"mkdf-iwt-content\" >\n                            <h4 class=\"mkdf-iwt-title\" >\n                                            <span class=\"mkdf-iwt-icon\">\n                                                                <span class=\"mkdf-icon-shortcode mkdf-normal   mkdf-icon-medium\"  >\n                    <i class=\"mkdf-icon-font-awesome fa fa-arrow-circle-down mkdf-icon-element\" style=\"\" ><\/i>            <\/span>\n                                                    <\/span>\n                        <span class=\"mkdf-iwt-title-text\">Account<\/span>\n                                    <\/h4>\n                                <\/div>\n    <\/div>\n<\/div>[vc_empty_space][vc_toggle title=&#8221;Can I use myBillBook in Hindi or other regional languages?&#8221;]myBillBook mobile app can be used in various regional languages. The mobile app can be accessed in 5 different languages, including English, Hinglish, Hindi, Gujarati, and Tamil. For the desktop app, we\u2019re working on adding Hindi and Hinglish support.[\/vc_toggle][vc_toggle title=&#8221;Can I access my data if I lose my phone?&#8221;]Since the login to myBillBook is OTP based, it\u2019s not possible to log in to your account without an OTP. However, your data remains safe and can be accessed once you log in again with your phone number and OTP.[\/vc_toggle][vc_toggle title=&#8221;Can I change my registered mobile number?&#8221;]You cannot change the registered mobile number on your own. However, you can reach to our customer support and raise a request.[\/vc_toggle][\/vc_column][\/vc_row][vc_row][vc_column][vc_separator color=&#8221;orange&#8221; border_width=&#8221;5&#8243; el_id=&#8221;G&#8221;][vc_empty_space height=&#8221;62px&#8221;]<div class=\"mkdf-iwt\">\n    <div class=\"mkdf-iwt-inner clearfix  mkdf-iwt-icon-left-from-title mkdf-iwt-icon-medium      \" >\n        <div class=\"mkdf-iwt-content\" >\n                            <h4 class=\"mkdf-iwt-title\" >\n                                            <span class=\"mkdf-iwt-icon\">\n                                                                <span class=\"mkdf-icon-shortcode mkdf-normal   mkdf-icon-medium\"  >\n                    <i class=\"mkdf-icon-font-awesome fa fa-arrow-circle-down mkdf-icon-element\" style=\"\" ><\/i>            <\/span>\n                                                    <\/span>\n                        <span class=\"mkdf-iwt-title-text\">Mobile App<\/span>\n                                    <\/h4>\n                                <\/div>\n    <\/div>\n<\/div>[vc_empty_space][vc_toggle title=&#8221;Can I access the same account from different mobile phones?&#8221;]Yes, using the OTP sent to the registered mobile number, you can access the same account from multiple mobile phones or other compatible devices.[\/vc_toggle][vc_toggle title=&#8221;Can I access my data on a mobile phone?&#8221;]Yes, you can access myBillBook account through the software\u2019s Android or iOS app. All features available on the myBillBook Web app are available on the mobile app too.[\/vc_toggle][vc_toggle title=&#8221;Do I have to sync data manually between PC and mobile?&#8221;]No need to! The data is synced automatically whenever an internet connection is available to the mobile phone. So if you\u2019re connected to the internet, data between the desktop and mobile would always be in sync.[\/vc_toggle][vc_toggle title=&#8221;How do I download and install the myBillBook mobile app?&#8221;]<span style=\"font-weight: 400;\">You can download the myBillBook mobile app from the <\/span><a href=\"https:\/\/play.google.com\/store\/apps\/details?id=com.valorem.flobooks&amp;hl=en_IN&amp;gl=US\"><span style=\"font-weight: 400;\">Google Play Store<\/span><\/a><span style=\"font-weight: 400;\"> for Android devices and the <\/span><a href=\"https:\/\/apps.apple.com\/in\/app\/mybillbook-billing-software\/id1612498254\"><span style=\"font-weight: 400;\">Apple App Store<\/span><\/a><span style=\"font-weight: 400;\"> for iOS devices. Search for \u2018myBillBook\u2019 in the respective app store and click \u2018Install\u2019 or \u2018Download\u2019 to download the app.<\/span>[\/vc_toggle][vc_toggle title=&#8221;How can I recover my password if I forget it?&#8221;]<span style=\"font-weight: 400;\">If you forget your password, you can use the \u2018Forgot Password\u2019 feature on the login screen. Follow the instructions provided to reset your password.<\/span>[\/vc_toggle][vc_toggle title=&#8221;Can I use myBillBook on tablets and other smart devices?&#8221;]<span style=\"font-weight: 400;\">Yes, myBillBook is compatible with smartphones and tablets, giving you flexibility in managing your business finances. Download the app on the smart device, use the same login credentials and start using myBillBook instantly on any compatible device.<\/span>[\/vc_toggle][\/vc_column][\/vc_row][vc_row][vc_column][vc_separator color=&#8221;orange&#8221; border_width=&#8221;5&#8243; el_id=&#8221;H&#8221;][vc_empty_space height=&#8221;62px&#8221;]<div class=\"mkdf-iwt\">\n    <div class=\"mkdf-iwt-inner clearfix  mkdf-iwt-icon-left-from-title mkdf-iwt-icon-medium      \" >\n        <div class=\"mkdf-iwt-content\" >\n                            <h4 class=\"mkdf-iwt-title\" >\n                                            <span class=\"mkdf-iwt-icon\">\n                                                                <span class=\"mkdf-icon-shortcode mkdf-normal   mkdf-icon-medium\"  >\n                    <i class=\"mkdf-icon-font-awesome fa fa-arrow-circle-down mkdf-icon-element\" style=\"\" ><\/i>            <\/span>\n                                                    <\/span>\n                        <span class=\"mkdf-iwt-title-text\">SMS Marketing<\/span>\n                                    <\/h4>\n                                <\/div>\n    <\/div>\n<\/div>[vc_empty_space][vc_toggle title=&#8221;What is an SMS template?&#8221;]An SMS template is a TRAI-approved SMS format that has both fixed values\/strings as well as variables. The user can edit the variables as per their requirements but not the fixed strings.[\/vc_toggle][vc_toggle title=&#8221;What is the SMS Marketing feature in myBillBook?&#8221;]SMS Marketing is a feature through which users can send bulk SMS to their parties using myBillBook.[\/vc_toggle][vc_toggle title=&#8221;Who can use the SMS Marketing feature?&#8221;]All users on our Platinum and Enterprise plans can use the feature.[\/vc_toggle][vc_toggle title=&#8221;Is there a limit to how many SMSs users can send using SMS marketing?&#8221;]Yes, Platinum plan users will get 500 SMSs per company per year, while Enterprise plan users will get 1000 SMSs per company per year.[\/vc_toggle][vc_toggle title=&#8221;What kind of SMS can the user send?&#8221;]Currently, we are offering two categories of SMS, festival and discount, and four templates in each category. Therefore, there are 8 SMS templates in total.[\/vc_toggle][\/vc_column][\/vc_row][vc_row][vc_column][vc_separator color=&#8221;orange&#8221; border_width=&#8221;5&#8243; el_id=&#8221;J&#8221;][vc_empty_space height=&#8221;62px&#8221;]<div class=\"mkdf-iwt\">\n    <div class=\"mkdf-iwt-inner clearfix  mkdf-iwt-icon-left-from-title mkdf-iwt-icon-medium      \" >\n        <div class=\"mkdf-iwt-content\" >\n                            <h4 class=\"mkdf-iwt-title\" >\n                                            <span class=\"mkdf-iwt-icon\">\n                                                                <span class=\"mkdf-icon-shortcode mkdf-normal   mkdf-icon-medium\"  >\n                    <i class=\"mkdf-icon-font-awesome fa fa-arrow-circle-down mkdf-icon-element\" style=\"\" ><\/i>            <\/span>\n                                                    <\/span>\n                        <span class=\"mkdf-iwt-title-text\">Pricing<\/span>\n                                    <\/h4>\n                                <\/div>\n    <\/div>\n<\/div>[vc_empty_space][vc_toggle title=&#8221;Can I try myBillBook for free?&#8221;]myBillBook offers a complimentary trial period of 14 days for new users. Following the trial, users can choose from our subscription plans. Detailed pricing information for our accounting software in India is provided <a href=\"https:\/\/mybillbook.in\/pricing-plans\">here<\/a>.[\/vc_toggle][vc_toggle title=&#8221;Is it possible to customise the paid plans offered by myBillBook?&#8221;]Yes, you can tailor our plans to suit your specific business needs. The Enterprise Plan is designed for businesses seeking a personalised plan with unrestricted access to all features. The pricing of the billing software will be adjusted accordingly.[\/vc_toggle][vc_toggle title=&#8221;Can I upgrade my current plan to a different one?&#8221;]You have the flexibility to upgrade your myBillBook plan to a higher-tier plan. Kindly contact our <a href=\"https:\/\/mybillbook.in\/blog\/contact-us\/\">customer support<\/a> for such requests.[\/vc_toggle][vc_toggle title=&#8221;Are there any restrictions on the number of invoices created based on the plan?&#8221;]No, myBillBook does not impose any limitations on the number of invoices you can create based on your plan. Instead, the limit pertains to the number of businesses and users. For unlimited access, you can opt for the \u2018Enterprise Plan.\u2019[\/vc_toggle][vc_toggle title=&#8221;What is the billing cycle for myBillBook?&#8221;]All myBillBook plans are billed annually; monthly billing is not currently available. Even with annual billing, our subscription rates are competitively priced compared to other billing software options in the market.[\/vc_toggle][\/vc_column][\/vc_row][vc_row][vc_column][vc_separator color=&#8221;orange&#8221; border_width=&#8221;5&#8243; el_id=&#8221;K&#8221;][vc_empty_space height=&#8221;62px&#8221;]<div class=\"mkdf-iwt\">\n    <div class=\"mkdf-iwt-inner clearfix  mkdf-iwt-icon-left-from-title mkdf-iwt-icon-medium      \" >\n        <div class=\"mkdf-iwt-content\" >\n                            <h4 class=\"mkdf-iwt-title\" >\n                                            <span class=\"mkdf-iwt-icon\">\n                                                                <span class=\"mkdf-icon-shortcode mkdf-normal   mkdf-icon-medium\"  >\n                    <i class=\"mkdf-icon-font-awesome fa fa-arrow-circle-down mkdf-icon-element\" style=\"\" ><\/i>            <\/span>\n                                                    <\/span>\n                        <span class=\"mkdf-iwt-title-text\">Subscription<\/span>\n                                    <\/h4>\n                                <\/div>\n    <\/div>\n<\/div>[vc_empty_space][vc_toggle title=&#8221;Can I cancel my subscription?&#8221;]Yes, you have the option to cancel your subscription at any time. Please note that no refunds are provided for mid-month cancellations. myBillBook offers subscription plans at cost-effective rates.[\/vc_toggle][vc_toggle title=&#8221;How can I initiate a cancellation request for my subscription?&#8221;]To request the cancellation of your subscription, please contact myBillBook customer support helpline. Cancellation requests made through other channels will not be considered.[\/vc_toggle][\/vc_column][\/vc_row][vc_row][vc_column][vc_separator color=&#8221;orange&#8221; border_width=&#8221;5&#8243;][vc_empty_space height=&#8221;62px&#8221;]<div class=\"mkdf-iwt\">\n    <div class=\"mkdf-iwt-inner clearfix  mkdf-iwt-icon-left-from-title mkdf-iwt-icon-medium      \" >\n        <div class=\"mkdf-iwt-content\" >\n                            <h4 class=\"mkdf-iwt-title\" >\n                                            <span class=\"mkdf-iwt-icon\">\n                                                                <span class=\"mkdf-icon-shortcode mkdf-normal   mkdf-icon-medium\"  >\n                    <i class=\"mkdf-icon-font-awesome fa fa-arrow-circle-down mkdf-icon-element\" style=\"\" ><\/i>            <\/span>\n                                                    <\/span>\n                        <span class=\"mkdf-iwt-title-text\">POS Billing<\/span>\n                                    <\/h4>\n                                <\/div>\n    <\/div>\n<\/div>[vc_empty_space][vc_toggle title=&#8221;What is POS billing software?&#8221;]Supermarkets are prime examples of locations where you can encounter Point of Sale (POS) billing software in action. Cashiers efficiently scan products using barcode scanners, creating invoices for numerous items effortlessly. From a technical standpoint, POS billing software empowers cashiers to input the products or services customers buy and swiftly generate invoices, saving valuable time.[\/vc_toggle][vc_toggle title=&#8221;Do I need separate equipment to use myBillBook\u2019s POS billing software?&#8221;]Not really. You can use your desktop or even your mobile device to use the POS billing feature of myBillBook. All you need is a subscription to myBillBook billing software.[\/vc_toggle][vc_toggle title=&#8221;Do I need to pay extra for using the POS billing option?&#8221;]No. You just need a subscription for myBillBook accounting software. You can select a plan depending on your business needs, like the number of businesses\/users, mobile &amp; web access, etc.[\/vc_toggle][\/vc_column][\/vc_row][vc_row][vc_column][vc_separator color=&#8221;orange&#8221; border_width=&#8221;5&#8243; el_id=&#8221;eway&#8221;][vc_empty_space height=&#8221;62px&#8221;]<div class=\"mkdf-iwt\">\n    <div class=\"mkdf-iwt-inner clearfix  mkdf-iwt-icon-left-from-title mkdf-iwt-icon-medium      \" >\n        <div class=\"mkdf-iwt-content\" >\n                            <h4 class=\"mkdf-iwt-title\" >\n                                            <span class=\"mkdf-iwt-icon\">\n                                                                <span class=\"mkdf-icon-shortcode mkdf-normal   mkdf-icon-medium\"  >\n                    <i class=\"mkdf-icon-font-awesome fa fa-arrow-circle-down mkdf-icon-element\" style=\"\" ><\/i>            <\/span>\n                                                    <\/span>\n                        <span class=\"mkdf-iwt-title-text\">e-Way Bill<\/span>\n                                    <\/h4>\n                                <\/div>\n    <\/div>\n<\/div>[vc_empty_space][vc_toggle title=&#8221;What is an e-way Bill?&#8221;]<span style=\"font-weight: 400;\">An e-way bill is an electronically generated permit in PDF form which is needed for inter-state and intra-state transportation of goods worth more than Rs. 50,000.<\/span>[\/vc_toggle][vc_toggle title=&#8221;When is an e-way bill generated?&#8221;]<span style=\"font-weight: 400;\">e-Way bills can be generated while making sale\/purchase invoices, delivery challans, sale\/purchase returns.<\/span>[\/vc_toggle][vc_toggle title=&#8221;What will happen if user edits an invoice for which an e-way bill number is already generated?&#8221;]<span style=\"font-weight: 400;\">User will be shown a warning modal conveying that they need to cancel the existing e-way bill manually from e-way bill portal and they can generate a new e-way bill after that.<\/span>[\/vc_toggle][vc_toggle title=&#8221;How to generate an e-way bill using myBillBook?&#8221;]<span style=\"font-weight: 400;\">Users will first need to complete an one-time onboarding process to use the e-way bill feature.\u00a0\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Click on \u201cGenerate Eway Bill\u201d button on any sale invoice preview screen for the first time.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Register \u201cMaster India Pvt. Ltd &#8221; as their GSP on e-way bill portal and create a GSP username and password. Enter the GSP username and password in myBillBook to get onboarded.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Once the process is completed, user will be redirected to e-way bill generation screen for generating e-way bill.<\/span>[\/vc_toggle][vc_toggle title=&#8221;How to download the e-way bill PDF copy?&#8221;]<span style=\"font-weight: 400;\">After successfully generating the e-way bill, you can download the e-way bill PDF from Invoice Preview screen by clicking on the \u2018Download e-way bill\u2019 button.<\/span>[\/vc_toggle][\/vc_column][\/vc_row][vc_row][vc_column][vc_separator color=&#8221;orange&#8221; border_width=&#8221;5&#8243; el_id=&#8221;barcode&#8221;][vc_empty_space height=&#8221;62px&#8221;]<div class=\"mkdf-iwt\">\n    <div class=\"mkdf-iwt-inner clearfix  mkdf-iwt-icon-left-from-title mkdf-iwt-icon-medium      \" >\n        <div class=\"mkdf-iwt-content\" >\n                            <h4 class=\"mkdf-iwt-title\" >\n                                            <span class=\"mkdf-iwt-icon\">\n                                                                <span class=\"mkdf-icon-shortcode mkdf-normal   mkdf-icon-medium\"  >\n                    <i class=\"mkdf-icon-font-awesome fa fa-arrow-circle-down mkdf-icon-element\" style=\"\" ><\/i>            <\/span>\n                                                    <\/span>\n                        <span class=\"mkdf-iwt-title-text\">Barcode Generation<\/span>\n                                    <\/h4>\n                                <\/div>\n    <\/div>\n<\/div>[vc_empty_space][vc_toggle title=&#8221;What is the barcode generation feature in myBillBook?&#8221;]<span style=\"font-weight: 400;\">The barcode generation feature in myBillBook allows you to create unique barcodes for your products or inventory items. These barcodes can be scanned for quick and accurate item identification and billing.<\/span>[\/vc_toggle][vc_toggle title=&#8221;How do I generate barcodes for my products in myBillBook?&#8221;]<span style=\"font-weight: 400;\">To generate barcodes, go to the \u2018Inventory\u2019 section in myBillBook. Click on \u2018Create Item\u2019 enter the required details and click \u2018Generate Barcode\u2019 to generate a unique barcode with all the details provided.<\/span>[\/vc_toggle][vc_toggle title=&#8221;Can I customise the appearance of the barcodes on myBillBook?&#8221;]<span style=\"font-weight: 400;\">At this point, myBillBook does not allow any customisation of the barcodes. The current barcodes display the business name, barcode, item code, and item name.\u00a0<\/span>[\/vc_toggle][vc_toggle title=&#8221;Can I print barcodes in myBillBook?&#8221;]<span style=\"font-weight: 400;\">Yes, you can print as well as download the barcodes generated on myBillBook. Once you click on the \u2018Generate Barcode\u2019 option, you can see a sample barcode and options to print and download it. You can also delete the barcode and regenerate it with required changes.\u00a0<\/span>[\/vc_toggle][vc_toggle title=&#8221;Is there a limit to the number of barcodes I can generate using myBillBook?&#8221;]<span style=\"font-weight: 400;\">There is typically no limit to the number of barcodes you can generate in myBillBook. You can create barcodes for all your products or inventory items.<\/span>[\/vc_toggle][vc_toggle title=&#8221;Can I scan barcodes using the myBillBook?&#8221;]<span style=\"font-weight: 400;\">Yes, myBillBook allows you to scan barcodes by connecting a barcode scanner to the PC on which you have logged in. This feature simplifies billing and inventory management processes.\u00a0<\/span>[\/vc_toggle][vc_toggle title=&#8221;How to scan a barcode in myBillBook?&#8221;]<span style=\"font-weight: 400;\">You can scan a barcode which creating an invoice. While creating a new invoice, instead of entering the details of a product manually, you can simply click on the \u2018Scan Barcode\u2019 option to add the item to the invoice. In case, there is a problem with the hardware, you can also enter the item code from the barcode to add the item to the invoice.\u00a0<\/span>[\/vc_toggle][vc_toggle title=&#8221;Are barcode data stored securely in myBillBook?&#8221;]<span style=\"font-weight: 400;\">Yes, myBillBook takes data security seriously. Barcode data is securely stored and can be accessed only by authorized users.<\/span>[\/vc_toggle][vc_toggle title=&#8221;Which printers are supported to print barcodes in myBillBook?&#8221;]<span style=\"font-weight: 400;\">If you want A4 printing you can use myBillBook web application and for label printing you can use desktop app.\u00a0<\/span>[\/vc_toggle][\/vc_column][\/vc_row][vc_row][vc_column][vc_separator color=&#8221;orange&#8221; border_width=&#8221;5&#8243;][vc_empty_space height=&#8221;62px&#8221;]<div class=\"mkdf-iwt\">\n    <div class=\"mkdf-iwt-inner clearfix  mkdf-iwt-icon-left-from-title mkdf-iwt-icon-medium      \" >\n        <div class=\"mkdf-iwt-content\" >\n                            <h4 class=\"mkdf-iwt-title\" >\n                                            <span class=\"mkdf-iwt-icon\">\n                                                                <span class=\"mkdf-icon-shortcode mkdf-normal   mkdf-icon-medium\"  >\n                    <i class=\"mkdf-icon-font-awesome fa fa-arrow-circle-down mkdf-icon-element\" style=\"\" ><\/i>            <\/span>\n                                                    <\/span>\n                        <span class=\"mkdf-iwt-title-text\">Others Queries<\/span>\n                                    <\/h4>\n                                <\/div>\n    <\/div>\n<\/div>[vc_empty_space][vc_toggle title=&#8221;Are there any Keyboard Shortcuts available?&#8221;]myBillBook provides 20+ keyboard shortcuts to make your work easy. You can view the shortcuts list from any screen by pressing the \u2018ALT\u2019 button on your keyboard.[\/vc_toggle][vc_toggle title=&#8221;Is my data safe on myBillBook?&#8221;]Your data is 100% safe and secure. Your data can only be accessed with an OTP that will be sent to your registered mobile number (this is the same level of security provided by net banking applications). Even if your computer stops working, your data will still be available to you on the myBillBook website.[\/vc_toggle][vc_toggle title=&#8221;Can I export my data for GST filing?&#8221;]myBillBook currently provides the option to export Sales and Purchase GST Reports.[\/vc_toggle][vc_toggle title=&#8221;Can I import data from other accounting apps to myBillBook?&#8221;]Yes, you can import item data from Marg, Tally, Vyapaar, and Busy.[\/vc_toggle][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"[vc_section][vc_row][vc_column][vc_column_text] The Most Frequently Asked Questions (FAQs) on myBillBook Billing Software [\/vc_column_text][vc_column_text] Get Answers to Most of Your Questions, Doubts, &amp; Concerns Related to the myBillBook Billing App, its Features, Subscription, Refund, Customer Support, Demo, &amp; Everything. [\/vc_column_text][vc_empty_space][vc_separator color=\"orange\" border_width=\"5\"][vc_empty_space][\/vc_column][\/vc_row][vc_row][vc_column][vc_row_inner][vc_column_inner [...]","protected":false},"author":9,"featured_media":24581,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v19.5.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>FAQs on myBillBook App, Features, Pricing, Support &amp; Others<\/title>\n<meta name=\"description\" content=\"Get answers to most of your questions, doubts, &amp; concerns related to the mybillbook billing app, its features, subscription, refund, customer support, demo, &amp; many others.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/mybillbook.in\/s\/faqs\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQs on myBillBook App, Features, Pricing, Support &amp; 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