{"id":17908,"date":"2022-09-23T09:13:23","date_gmt":"2022-09-23T03:43:23","guid":{"rendered":"http:\/\/34.100.199.175\/?page_id=17908"},"modified":"2026-08-31T14:27:23","modified_gmt":"2026-08-31T08:57:23","slug":"einvoice-customer-care","status":"publish","type":"page","link":"https:\/\/mybillbook.in\/s\/gst-e-invoice\/einvoice-customer-care\/","title":{"rendered":"E-invoice Customer Care, Support"},"content":{"rendered":"

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<\/span>GST e-Invoice Customer Care Number & Helpdesk<\/span><\/h1>\n

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<\/span>GST e-Invoice Helpdesk Number: 1800-103-4786<\/span><\/h2>\n

Taxpayers facing technical issues with the GST e-Invoice system can contact the GSTN toll-free helpdesk at 1800-103-4786<\/strong> or raise and track a complaint through the GST Self-Service Portal. For problems specific to an Invoice Registration Portal (IRP), use the support channel for the IRP through which the e-Invoice was reported.<\/p>\n

Last verified: 31 August 2026<\/em><\/strong><\/p>\n

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<\/span>Official e-Invoice Support Channels<\/span><\/h2>\n

GST Self-Service Portal<\/h3>\n

Use the GST Self-Service Portal to report technical issues, lodge complaints, upload supporting screenshots, and track existing support tickets.<\/p>\n

Official Website:\u00a0<\/strong>https:\/\/selfservice.gstsystem.in\/<\/a><\/p>\n

NIC e-Invoice 1 Portal<\/h3>\n

Use the NIC e-Invoice portal for e-Invoice registration, login, invoice reporting, IRN-related information, utilities, masters, downloads, and NIC-specific e-Invoice resources.<\/p>\n

Official Website:\u00a0<\/strong>http:\/\/einvoice1.gst.gov.in\/<\/a><\/p>\n

NIC e-Invoice API Developer Portal<\/h3>\n

Businesses, GSPs, ERPs and developers working with NIC e-Invoice APIs can use the official API Developer Portal for API specifications, validations, sample payloads, error lists, sandbox testing and release updates.<\/p>\n

Official Website:\u00a0<\/strong>http:\/\/einv-apisandbox.nic.in\/<\/a><\/p>\n

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<\/span>Which e-Invoice Support Channel Should You Use?<\/span><\/h2>\n\n\n\n\n\n\n\n\n\n\n\n\n\n
Issue<\/th>\nWhere to Get Help<\/th>\n<\/tr>\n<\/thead>\n
e-Invoice portal login or registration issue<\/td>\nNIC e-Invoice Portal \/ GST Helpdesk<\/td>\n<\/tr>\n
IRN generation error<\/td>\nIRP through which the invoice is being reported<\/td>\n<\/tr>\n
e-Invoice enablement issue<\/td>\nGST Self-Service Portal<\/td>\n<\/tr>\n
GSTIN validation issue<\/td>\nGST Self-Service Portal or relevant IRP<\/td>\n<\/tr>\n
IRN cancellation issue<\/td>\nRelevant IRP<\/td>\n<\/tr>\n
e-Invoice not reflecting in GSTR-1<\/td>\nGST Self-Service Portal<\/td>\n<\/tr>\n
QR code or signed invoice verification issue<\/td>\nRelevant IRP<\/td>\n<\/tr>\n
NIC API error or integration issue<\/td>\nNIC e-Invoice API Developer Portal<\/td>\n<\/tr>\n
General GST portal technical issue<\/td>\nGST Self-Service Portal \/ GST Helpdesk<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

Different Invoice Registration Portals may provide their own support channels. If the error is specific to the IRP through which the invoice was reported, use that IRP’s support system first. For GST system-level technical issues, taxpayers can raise a ticket through the GST Self-Service Portal.<\/em><\/p>\n

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<\/span>What Details Should You Keep Ready Before Contacting the e-Invoice Helpdesk?<\/span><\/h2>\n

Providing complete issue details can help the support team identify the problem more quickly. The information required will depend on the type of e-Invoice issue you are facing.<\/p>\n