{"id":17908,"date":"2022-09-23T09:13:23","date_gmt":"2022-09-23T09:13:23","guid":{"rendered":"http:\/\/34.100.199.175\/?page_id=17908"},"modified":"2024-10-28T17:11:03","modified_gmt":"2024-10-28T11:41:03","slug":"einvoice-customer-care","status":"publish","type":"page","link":"https:\/\/mybillbook.in\/s\/gst-e-invoice\/einvoice-customer-care\/","title":{"rendered":"E-invoice Customer Care, Support"},"content":{"rendered":"

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<\/span>E-invoice Customer Care, Support<\/span><\/h1>\r\n

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You can get help from e-invoice<\/a> customer care whenever you face a concern in the following ways.<\/p>\r\n\r\n

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  1. Read through these e-invoice helpline websites before reporting issues\r\n
      \r\n
    1. https:\/\/einv-apisandbox.nic.in<\/a> (API integration and testing)<\/li>\r\n
    2. https:\/\/einvoice1.gst.gov.in<\/a> (registration, login and bulk generation)<\/li>\r\n
    3. https:\/\/www.gstn.org.in\/e-invoicing<\/a> (legal procedures querying)<\/li>\r\n<\/ol>\r\n<\/li>\r\n
    4. Browse https:\/\/selfservice.gstsystem.in\/<\/a> for self-service<\/li>\r\n
    5. Contact support via toll-free e-invoice customer care number: 1800-103-4786<\/li>\r\n<\/ol>\r\n\r\n

      The personnel handling the portal for your e-invoice will help reduce your e-invoicing struggles forever.<\/p>\r\n

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      <\/span>Quick Resolutions<\/span><\/h2>\r\n

      You must provide the following details concerning:<\/p>\r\n

      API Integration<\/h3>\r\n
        \r\n
      1. NIC Environment<\/li>\r\n
      2. API name or NIC endpoint<\/li>\r\n
      3. Header attribute values<\/li>\r\n
      4. Payload (in plain text or encrypted in case of authentication-related issues)<\/li>\r\n
      5. Actual response from NIC API<\/li>\r\n
      6. Password<\/li>\r\n<\/ol>\r\n

        <\/span>Self-Help Service<\/span><\/h2>\r\n

        To avail of the self-help, do the following:<\/p>\r\n

        1. Navigate to https:\/\/selfservice.gstsystem.in<\/a> and click on \u201cReport Issue\u201d<\/strong><\/p>\r\n

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         <\/p>\r\n

        2. Select \u201cAdvance Search\u201d.<\/strong><\/p>\r\n

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        \"\"<\/figure>\r\n<\/div>\r\n

        3. Under the\u00a0 \u201cCategory\u201d dropdown list, select \u201cE-Invoice\u201d and the relevant subcategory under \u201cSub Category\u201d.<\/strong><\/p>\r\n

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        \"\"<\/figure>\r\n<\/div>\r\n

        4. Use the links provided to select the issue type, fetch the information and resolve the issue. Otherwise, click \u201cNO, I WANT TO LODGE MY COMPLAINT.\u201d<\/strong><\/p>\r\n

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        \"\"<\/figure>\r\n<\/div>\r\n

        5. Provide the required details by attaching the screenshots using the \u201cAttachment\u201d option.<\/strong><\/p>\r\n

        In addition, you can use the \u201cSelf-help\u201d e-invoice portal customer care to<\/p>\r\n